IT Support Engineer Intern

Red Hat IT Experience team is currently looking for an IT Support Engineering intern to join us in Pune, India. You will be assisting with day-to-day activities to support some of our key technical functions here at Red Hat, encompassing areas such as business systems analysis, enterprise hardware support, IT customer experience, software engineering or systems administration.

In this role, you will work in an environment where different perspectives are invited, the best ideas are valued, and people feel empowered to contribute. Freedom and courage are two of our core values, which is why you can practice taking risks and exploring the unknown and developing strengths.

The focus for Red Hat's Intern Program is a dual partnership between the Emerging Talent Team, and our intern managers. We can offer you professional development, social engagement and networking, performance and development, and meaningful work throughout your time at Red Hat.

What You Will Do

• Be a responsible party for day to day IT support and serve as a point of contact for internal customers regarding IT issues, requests, and queries
• Proactively monitor ticket queues, chat and phone to provide support to Red Hat associates
• Provide general IT support; troubleshoot IT-related problems
• Work within the ITSM system to ensure all tickets are responded to and updated per process for the benefit of the customer
• Provide exceptional professional customer service to our internal RedHat associates in all interactions

Required Skills

About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [HIDDEN TEXT]. General inquiries, such as those regarding the status of a job application, will not receive a reply.

Skills Required

It Support, Software Technologies