Personal Banker

Purpose of the role :

To provide resolutions for customer queries / issues and personalize each interaction through the use of multiple communication channels.

Accountabilities :

• Collaboration across multiple digital channels to personalize each interaction with a customer.
• Enhancing the bank&aposs digital capabilities when current technology is identified as not yet ready to support.
• Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
• Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
• Support teams within the business operations function as needed, including risk management, compliance and collections.
• Comply with all regulatory requirements and internal policies related to customer care.
• To provide resolutions for customer queries / issues and personalize each interaction through the use of multiple communication channels.

Expectations

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