Immediate Start : Information Technology Service Delivery Manager

IT Service Delivery Manager

Job location : Chennai / Bangalore / Pune

Experience : 8 to 15 years

Position Overview

We are seeking an experienced IT Service Delivery Manager with a strong background in managing and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions. The ideal candidate will be responsible for ensuring the seamless delivery of IT services to clients, managing end-to-end service operations, driving continuous improvement, and aligning IT delivery with business objectives. This role demands a balance of technical expertise, service management acumen, leadership skills, and stakeholder engagement.

Key Responsibilities

Service Delivery Management

• Oversee the delivery of end-to-end IT services across Cloud, IT Infrastructure, Network Transformation, Digital Workplace, and Cybersecurity domains.
• Ensure services are delivered in alignment with contractual obligations, SLAs, and KPIs.
• Manage service performance, ensuring minimal downtime and maximum service efficiency.
• Establish and maintain service governance frameworks for effective monitoring and reporting.

Cloud Services

IT Infrastructure & Network Transformation

Digital Workplace Services

Cybersecurity Services

Stakeholder & Client Engagement

Continuous Improvement & Governance

Qualifications & Experience

Essential :

Preferred :

Skills & Competencies