IT Support Executive (Ahmedabad On - Site)

Job description :

We are looking for a proactive and technically skilled IT Support Executive to provide comprehensive IT support to our distributed teams across India, the UK, and the Philippines. The role is for a UK based Property management company. This role combines technical support, system administration, and management reporting to ensure seamless operations across all our locations.

Key Responsibilities :

IT Support & Troubleshooting

Provide first and second-line IT support to remote teams across India, UK, and Philippines via phone, email, and remote desktop tools

Diagnose and resolve hardware, software, network, and connectivity issues in a timely manner

Manage user accounts, access permissions, and security protocols across all platforms

Coordinate with external vendors and service providers for hardware repairs and replacements

Maintain accurate documentation of all IT issues, solutions, and system configurations

Microsoft 365 Administration

Manage and administer Microsoft Office 365 environment including user accounts, licenses, and security settings

Configure and maintain Exchange Online, SharePoint, One Drive, and Microsoft Teams

Monitor system performance and implement security best practices

Handle mailbox management, distribution lists, and email flow configurations

Provide training and guidance to staff on Microsoft 365 applications and features

Zoho One Management (Preferred)

Administer Zoho One suite of applications including CRM, Projects, Desk, People, Books, and other modules

Configure workflows, automations, and integrations within the Zoho ecosystem

Manage user access, roles, and permissions across Zoho applications

Provide support and training to teams on effective use of Zoho products

Generate reports and analytics from Zoho applications as required

In case candidate doesn’t have zoho knowledge, he / she can be trained for the same.

Productivity Monitoring & Reporting

Create and maintain daily productivity reports for management review

Monitor team activity and system usage across various platforms

Develop dashboards and automated reports to track key performance metrics

Analyse productivity data and provide insights to help management make informed decisions

Implement and manage time tracking and productivity monitoring tools

Management & Administrative Support

Assist management with technical presentations, reports, and documentation

Support digital transformation initiatives and process improvement projects

Coordinate IT-related purchases, renewals, and budget tracking

Maintain IT asset inventory and manage software licenses

Participate in IT policy development and implementation

Provide technical support for management meetings and presentation

AI awareness and Training Support

Aware team for utilizatin of AI in theiir day to day support

Train Team for AI utilization

Integrate AI with web applications being used by company

Deal with vendors for AI integratin with different applicaoitns being used by company in its operations

Any other tasks to leverage use of AI to company's oprations

Support digital transformation initiatives and process improvement projects

Coordinate IT-related purchases, renew

Required Qualifications :

Education & Experience

Bachelor's degree in Computer Science, Information Technology, or related field

2-4 years of experience in IT support role, preferably in a multi-location environment

Experience supporting remote teams across different time zones

Technical Skills

Strong knowledge of Microsoft Office 365 administration and management console

Proficiency in Windows operating systems and Active Directory

Understanding of networking concepts (TCP / IP, DNS, DHCP, VPN)

Experience with remote desktop tools and ticketing systems

Knowledge of data backup and recovery procedures

Familiarity with cybersecurity best practices

Preferred Skills

Hands-on experience with Zoho One suite of applications (Preferred)

Knowledge of productivity monitoring and reporting tools

Experience with cloud-based collaboration platforms

Basic understanding of scripting (PowerShell, Python) for automation

Familiarity with UK and international data protection regulations (GDPR)

Working Hours

Standard working hours : Monday to Friday with alternate Saturdays 1.00 pm to 10.30 pm during Summer and 2.00 pm to 1130 pm during winters. Alternate Saturdays it will be 6 hours shift only.

Occasional out-of-hours support may be required for critical issues

On-call availability during certain periods

What We Offer

Competitive salary package

Professional development and training opportunities

Exposure to international working environment

Modern IT infrastructure and tools

Collaborative and supportive team culture

Career growth opportunities within the organisation

Job Types : Full-time, Permanent

Pay : INR 25000 To INR 45000

Benefits : Paid sick time

Paid time off

Provident Fund

Experience :

IT support : 2 years (Required)

MS office 365 administration : 1 year (Preferred)

Zoho One aand Zoho CRM Administration : 1 year (Preferred)

Work Location : In person