IT Support Engineer

Technical Support Engineer (On-site, Ahmedabad)

📍 Location : Ahmedabad, Gujarat, India

💼 Employment Type : Full-time

🕓 Experience Required : 1–3 years

About the Role

We are hiring a Technical Support Engineer for a fast-growing technology company in the retail automation and software solutions industry.

The ideal candidate will be responsible for providing exceptional technical assistance and customer support , troubleshooting software and hardware issues, and ensuring smooth day-to-day operations for clients.

This is an excellent opportunity to join a dynamic, customer-focused team where you’ll work directly with users to solve real-world problems and deliver impactful solutions.

Key Responsibilities

• Provide timely and professional technical support to end-users and clients.
• Diagnose, troubleshoot, and resolve software and hardware issues effectively.
• Collaborate with internal teams to escalate and resolve complex technical problems .
• Maintain accurate documentation of issues and solutions in the system.
• Deliver excellent customer service while maintaining strong client relationships.
• Communicate clearly and confidently in both written and verbal formats.

Requirements

Work Schedule

Compensation

💰 Salary package — To be confirmed.

(You may update this section once the team provides the salary range.)

Why Join Us