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Only 24h Left : IT Support Executive (Ahmedabad On - Site)

Only 24h Left : IT Support Executive (Ahmedabad On - Site)

Zobone International Outsourcing Pvt. Ltd.Ahmedabad, Gujarat, India
3 hours ago
Job description

Job description :

We are looking for a proactive and technically skilled IT Support Executive to provide comprehensive IT support to our distributed teams across India, the UK, and the Philippines. The role is for a UK based Property management company. This role combines technical support, system administration, and management reporting to ensure seamless operations across all our locations.

Key Responsibilities :

IT Support & Troubleshooting

  • Provide first and second-line IT support to remote teams across India, UK, and Philippines via phone, email, and remote desktop tools
  • Diagnose and resolve hardware, software, network, and connectivity issues in a timely manner
  • Manage user accounts, access permissions, and security protocols across all platforms
  • Coordinate with external vendors and service providers for hardware repairs and replacements
  • Maintain accurate documentation of all IT issues, solutions, and system configurations

Microsoft 365 Administration

  • Manage and administer Microsoft Office 365 environment including user accounts, licenses, and security settings
  • Configure and maintain Exchange Online, SharePoint, One Drive, and Microsoft Teams
  • Monitor system performance and implement security best practices
  • Handle mailbox management, distribution lists, and email flow configurations
  • Provide training and guidance to staff on Microsoft 365 applications and features

    • Zoho One Management (Preferred)

  • Administer Zoho One suite of applications including CRM, Projects, Desk, People, Books, and other modules
  • Configure workflows, automations, and integrations within the Zoho ecosystem
  • Manage user access, roles, and permissions across Zoho applications
  • Provide support and training to teams on effective use of Zoho products
  • Generate reports and analytics from Zoho applications as required
  • In case candidate doesn’t have zoho knowledge, he / she can be trained for the same.

    • Productivity Monitoring & Reporting

  • Create and maintain daily productivity reports for management review
  • Monitor team activity and system usage across various platforms
  • Develop dashboards and automated reports to track key performance metrics
  • Analyse productivity data and provide insights to help management make informed decisions
  • Implement and manage time tracking and productivity monitoring tools

    • Management & Administrative Support

  • Assist management with technical presentations, reports, and documentation
  • Support digital transformation initiatives and process improvement projects
  • Coordinate IT-related purchases, renewals, and budget tracking
  • Maintain IT asset inventory and manage software licenses
  • Participate in IT policy development and implementation
  • Provide technical support for management meetings and presentation

    • AI awareness and Training Support

  • Aware team for utilizatin of AI in theiir day to day support
  • Train Team for AI utilization
  • Integrate AI with web applications being used by company
  • Deal with vendors for AI integratin with different applicaoitns being used by company in its operations
  • Any other tasks to leverage use of AI to company's oprations
  • Support digital transformation initiatives and process improvement projects
  • Coordinate IT-related purchases, renew

    • Required Qualifications :

    Education & Experience

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 2-4 years of experience in IT support role, preferably in a multi-location environment
  • Experience supporting remote teams across different time zones

    • Technical Skills

  • Strong knowledge of Microsoft Office 365 administration and management console
  • Proficiency in Windows operating systems and Active Directory
  • Understanding of networking concepts (TCP / IP, DNS, DHCP, VPN)
  • Experience with remote desktop tools and ticketing systems
  • Knowledge of data backup and recovery procedures
  • Familiarity with cybersecurity best practices

    • Preferred Skills

  • Hands-on experience with Zoho One suite of applications (Preferred)
  • Knowledge of productivity monitoring and reporting tools
  • Experience with cloud-based collaboration platforms
  • Basic understanding of scripting (PowerShell, Python) for automation
  • Familiarity with UK and international data protection regulations (GDPR)

    • Working Hours

  • Standard working hours : Monday to Friday with alternate Saturdays 1.00 pm to 10.30 pm during Summer and 2.00 pm to 1130 pm during winters. Alternate Saturdays it will be 6 hours shift only.
  • Occasional out-of-hours support may be required for critical issues
  • On-call availability during certain periods

    • What We Offer

  • Competitive salary package
  • Professional development and training opportunities
  • Exposure to international working environment
  • Modern IT infrastructure and tools
  • Collaborative and supportive team culture
  • Career growth opportunities within the organisation

    • Job Types : Full-time, Permanent

    Pay : INR 25000 To INR 45000

    Benefits :

  • Paid sick time
  • Paid time off
  • Provident Fund

    • Experience :

  • IT support : 2 years (Required)
  • MS office 365 administration : 1 year (Preferred)
  • Zoho One aand Zoho CRM Administration : 1 year (Preferred)

    • Work Location : In person

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