Customer Support Executive

Job Title - Customer Support Executive

Experience : 1-3 Years

Notice Period : 0-15 days (Preferred Immediate Joiner)

Preferred Industry : Ecommerce Agency / Retail / Advertisement Agency

Roles and Responsibilities :

• Serve as the point of contact for customers enquiries via phone, email, chat.
• Respond promptly and professionally to customer inquiries, concerns, and complaints.
• Identify and troubleshoot customer issues, providing accurate and timely solutions.
• Timely escalate complex problems to the appropriate department or supervisor when necessary.
• Ensure customer satisfaction by exceeding service expectations and building positive relationships.
• Follow up with customers to ensure their issues are resolved to their satisfaction.

Required Skills :

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Skills Required

Database Management