Customer Support Executive

Location : Sector-27, Noida

Type : Full-time, Office-based

Salary : ₹20,000–₹25,000 per month (based on experience)

About WishLuck

WishLuck is India's most loved kids' brand, trusted by over 1.5 lakh parents. We create screen-free, educational toys that make learning fun and meaningful. Every day, we talk to parents, teachers, and schools who share the same goal — helping children learn and grow happily.

Role Overview

We're looking for a Customer Support Executive who can connect with parents, handle queries, and make sure every customer leaves with a smile.

You'll be the voice of WishLuck — helping customers with their orders, product guidance, replacements, and feedback.

Key Responsibilities

• Handle inbound and outbound calls, WhatsApp chats, and emails from customers.
• Resolve issues related to orders, product usage, returns, and refunds.
• Coordinate with internal teams (logistics, warehouse, and quality) for complaint resolution.
• Maintain accurate records of customer interactions in CRM tools.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Share regular feedback from customers to improve product and service quality.

Requirements

Perks

Skills Required

CRM Tools, Excel