Supervisor – data support operations

Job Description

Position Title : Supervisor – Data Support Operations

Location : Pune, India

Department : Data Operations / Biorepository Support

Position Summary

The Supervisor – Data Support Operations is responsible for overseeing the support team, ensuring the accuracy, integrity, and regulatory compliance of data processes that support that support various teams / roles including, but not limited to, sample accessioning, sample testing, project management, and data management. This role involves managing a team focused on data entry and coordination, optimizing workflows, and enhancing data quality through collaboration with cross-functional teams.

The Supervisor will lead operational efficiency initiatives, provide training and mentorship, and develop performance metrics to monitor team progress. A background in data analytics or clinical research data management is preferred, along with demonstrated leadership capabilities.

Key Responsibilities

Data Operations

Oversee data modification requests initiated via the Ticketing System.

Oversee E-portal requests initiated via the Ticketing System.

Investigate and resolve data discrepancies in conjunction with project collaborators.

Review and validate supporting documentation and mapping files for data changes.

Conduct impact assessments to ensure accurate and complete data updates.

Coordinate with requestors to confirm additional sample updates when necessary.

Create and manage modification batches in BSI, ensuring traceability and audit readiness.

Ensure data updates are accurately reflected in inventory systems and communicate resolution status to stakeholders.

Prepare draft correspondence to record actions taken to correct data errors.

Prepare and analyze reports from the BSI to identify possible errors in data.

Data Governance

Train, as necessary, all data entry personnel in proper operation of all protocols.

Manage data entry processes and develop guidelines, training programs, and quality assurance measures.

Collaborate with Biorepository teams to align priorities and streamline workflows.

Drive process improvement initiatives focused on automation and simplification.

Ensure compliance with Good Clinical Practices (GCP) and relevant regulatory standards.

Leadership

Lead cross-functional and organization-wide initiatives.

Provide training, support, and mentorship to team members.

Foster a collaborative and goal-oriented team culture.

Assign tasks, set expectations, and deliver constructive feedback.

Maintain effective communication with internal stakeholders and project teams.

Assess project timelines and resource needs, offering strategic input.

Qualifications

Minimum Requirements

Minimum 6 years of relevant experience.

At least 3 years in a leadership or supervisory role.

Proficiency in clinical research operations and data management.

Strong understanding of drug, device, and biologic development processes.

Experience with clinical database systems and data quality standards.

Proficiency in Microsoft Office Suite (Word, Excel, Power Point, Outlook).

Excellent organizational, written, and verbal communication skills in English.

Preferred Qualifications

Background in clinical, scientific, or healthcare disciplines.

Familiarity with data privacy regulations (e.g., GDPR, HIPAA).

Experience with Power BI, Power Query, and / or Power Automate.

Knowledge of Laboratory Information Management Systems (LIMS) and Biospecimen Inventory Systems.

Experience using Smartsheet for project tracking and collaboration.

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