Manager, Credit and Collections

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.

As a Manager of Credit and Collection, you will lead our credit and collections function. This individual will oversee the timely collection of outstanding accounts, minimize bad debt, and optimize cash flow. This role will be instrumental in driving process improvements, collaborating with cross-functional teams, and managing a team of credit and collections specialists. You’ll be tasked with resolving customer escalations and ensuring that collection processes scale effectively as we continue to grow.

As a key contributor in a high-growth company, the ideal candidate is highly organized, self-motivated, and adaptable to change. You will help strengthen our collection process, support the company's long-term growth, and ensure we maintain strong, positive relationships with our customers.

What You'll Do :

• Lead the collections process to ensure timely collection of outstanding invoices
• Work closely with internal sales, legal, and customer service teams to resolve disputes and enhance the customer experience.
• Analyze aging reports, identify overdue accounts, and prioritize collections efforts to ensure prompt resolution.
• Identify trends in customer payment behavior and recommend strategies for process improvements to streamline collections.
• Manage the performance, growth, and development of the credit and collections team. Conduct regular performance reviews and coach team members to foster a high-performance environment.
• Serve as the escalation point for both customer and internal team issues, ensuring resolutions are timely and effective.
• Partner with internal teams to enhance and optimize collection tools, systems, and processes.
• Build and maintain strong relationships with customers, serving as a trusted partner while ensuring adherence to company policies.
• Own and optimize the full order-to-cash cycle, ensuring effective and smooth interactions across all relevant teams.

What you'll need :

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.