Technical Engineer - Presales & Integration

As a Technical Engineer Pre Sales & Integration, you will be responsible for managing customer onboarding onto our SaaS platform, handling configurations, conducting API walkthroughs, and providing advanced technical troubleshooting beyond standard product support procedures.

Core Responsibilities :

• Customer Onboarding : Guide and manage the onboarding of new customers, configuring our SaaS platform according to client needs and ensuring a smooth transition onto the platform.
• API Integration and Walkthroughs : Conduct detailed walkthroughs of API integrations with customer technical teams, ensuring clarity and successful integrations.
• Advanced Technical Support : Act as the escalation point for complex technical issues, troubleshooting and resolving problems not covered by standard SOPs.
• SaaS Platform Configuration : Manage and optimize configurations within the SaaS environment to enhance client functionality and user experience.
• Collaboration & Documentation : Work collaboratively with product management, engineering, and customer support teams to document processes, solutions, and best practices.

Key Requirements :

What We Offer :

Location & Work Model :

(ref : hirist.tech)