Restroworks - Technical Support Engineer - Ticketing System

About us :

We are a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation. We bring over a decade of experience in driving efficiency for some of the top restaurants worldwide.

With our unified platform, we strive to create unique experiences for restaurant operators by empowering them with a complete view and control of their operations from the front of the house, back of the house to everything in between.

Restroworks unified technology platform streamlines restaurants front of the house, back of the house, out of house / integrations, analytics, and CRM.

Renowned restaurant chains including Taco Bell, Nandos, Carls Jr, H- agen-Dazs, Jamies Italian are among a few brands using Posist to manage their processes, people, and place of operations.

Responsibilities :

• Taking client queries over call / email / chat
• Resolve the tickets via call / email / chat / remote tools
• Register client queries in Ticketing tool
• Follow-up with clients and with internal teams
• Resolve the issue within the SLA and company guidelines
• Escalate the ticket to the respective team and follow-up
• Resolve the tickets related to printers, cash drawer, networking and Restroworks product
• Sending updates to clients related to reported queries
• Working in rotational shifts
• Creating troubleshooting documents

Requirements :

Benefits :

(ref : hirist.tech)