D365 CE Functional Support Analyst

Job Title : D365 CE - Support Consultant

Job Location : Hyderabad, India

Shifts : Rotational Shifts

Worksite : Onsite (100%)

About WCT :

WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data / AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation.

We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).

Job Summary :

We are seeking a detail-oriented and proactive D365 CE Application Support Consultant to support day-to-day business operations, incident management, and enhancement requests across Dynamics 365 CE modules like Sales, Customer Service, Marketing, and related applications. This role will focus on functional issue resolution , user support , and system configuration to ensure smooth business operations.

Key Responsibilities :

• Act as L2 / L3 support for functional and application-related issues in Dynamics 365 CE.
• Provide application support for modules like Sales , Customer Service , Marketing , or Field Service .
• Troubleshoot business process issues and resolve functional tickets raised by end-users.
• Analyze and support configuration changes (e.G., forms, views, dashboards, security roles, business rules).
• Assist in UAT , release validation , and documentation of fixes or enhancements.
• Coordinate with technical team (Platform / Dev) to debug and resolve deeper system issues.
• Conduct training sessions or create user guides for new features or process changes.
• Communicate with stakeholders, business analysts, and end users to capture functional requirements.
• Support data-related tasks such as cleansing, imports, and updates using out-of-the-box tools.

Required Skills :

Preferred Skills (Good to Have) :