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CRM Functional Support L3

CRM Functional Support L3

ConfidentialHyderabad / Secunderabad, Telangana
30+ days ago
Job description
  • We are seeking a dynamic and experienced CRM Functional Consultant to join our team.
  • The ideal candidate will have a strong understanding of CRM systems and business processes, with a proven ability to analyze business requirements and translate them into effective CRM solutions.
  • You will be responsible for leading CRM implementations, providing functional expertise, and ensuring successful adoption of the CRM system within the organization.
  • Conduct business process analysis and requirements gathering to identify opportunities for CRM system improvement.
  • Design and configure CRM solutions to meet business needs, including data mapping, workflow configuration, and customization.
  • Develop and execute test plans to ensure system quality and performance.
  • Provide training and support to end-users on CRM system functionality and usage.
  • Collaborate with technical teams to ensure successful integration of CRM with other systems.
  • Manage CRM system enhancements and upgrades.
  • Identify opportunities for process improvement and automation within the CRM system.

    • Requirements :

    • Proven experience as a CRM Functional Consultant with a strong understanding of CRM concepts and best practices.
    • In-depth knowledge of CRM system functionalities, including sales, marketing, and customer service modules.
    • Strong analytical and problem-solving skills.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Experience with CRM implementation methodologies and project management.
    • Strong understanding of business processes and workflows.

      • Preferred Qualifications :

    • Experience with specific CRM platforms (e g, Microsoft Dynamics) for a minimum of 46 years.
    • Certification in CRM or related technologies.
    • Experience in a specific industry (e g, financial services, healthcare, retail).

      • Skills Required

      Crm, Interpersonal Skills, Communication Skills

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    Functional Support • Hyderabad / Secunderabad, Telangana