Senior Salesforce Functional Analyst

Key Accountabilities

• Requirements Gathering & Analysis – Conduct workshops and interviews with stakeholders to elicit and document detailed business requirements. Create user stories, acceptance criteria, and use cases to clearly communicate requirements to technical teams. Create Visio flows to document new / existing business processes / functionality.
• Solution Design – Collaborate with team to develop comprehensive solution designs that leverage Salesforce capabilities to meet business objectives. Evaluate and recommend appropriate Salesforce features and third-party applications to enhance business processes.
• Salesforce Configuration - Administer a range of declarative solutions in support of sprint work and resolving production if needed.
• Process Improvement – Analyze current business processes and identify opportunities for optimization using Salesforce capabilities. Propose and design process improvements to increase efficiency and user adoption.
• Salesforce Configuration – Administer a range of declarative solutions in support of sprint work and resolve production issues when needed. Implement and maintain Salesforce configurations to support business requirements.
• User Acceptance Testing (UAT) Support – Develop UAT plans and test scenarios. Provide required support (test data creation, training, & demos) to business stakeholders in completing User Acceptance Testing. Analyze UAT results and work with development teams to address any issues.
• Collaboration and Stakeholder Management – Work closely with project managers, developers, and quality assurance teams to ensure alignment between business needs and technical solutions. Facilitate communication between IT and business units. Manage stakeholder expectations and provide regular updates on project progress.
• Change Management – Develop and execute change management strategies to ensure smooth adoption of new Salesforce features and processes. Create training materials and conduct user training sessions as needed.
• Continuous Improvement – Stay updated on the latest Salesforce releases and features, assessing their potential impact and benefits for the organization. Proactively suggest improvements to business processes and Salesforce utilization. Mentor junior team members in Salesforce business analysis practices and methodologies.

Skills

Business Analysis :

Stakeholder Management

Customer Service

Salesforce

Other

Knowledge And Experience

Education & Salesforce Certification

Skills Required

Salesforce, Agile Methodologies, Salesforce Configuration, Process Improvement, Requirements Gathering, Stakeholder Management, Business Analysis, Solution Design