Customer Support Associate

Job description

A regional language voice process executive answers customer queries, resolves issues, and provides information in a regional language. They may also perform data entry and escalate complex issues to supervisors.

Responsibilities

• Answer customer queries :  Respond to customer calls, emails, or chats
• Resolve issues :  Provide solutions to customer complaints or problems with products or services
• Maintain records :  Keep track of customer interactions and transactions
• Follow protocols :  Adhere to company scripts, procedures, and standards
• Provide information :  Help customers with product details, usage, and troubleshooting
• Meet targets :  Achieve daily, weekly, or monthly goals for call handling time or customer satisfaction
• Escalate issues :  Transfer unresolved or critical concerns to supervisors or higher-level support

Skills Effective communication, Problem-solving skills, Ability to work in a fast-paced environment, and Ability to understand and read English.

INTERESTED CANDIDATES CAN APPLY OR CONTACT :

SHREYANSHI GUPTA