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Technical Support Associate

Technical Support Associate

ZSPune, Maharashtra, India
6 hours ago
Job description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS.

Our most valuable asset is our people .

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

ZS IT S upport teams are aligned with the company’s business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance. The IT team focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, business intelligence and database administration support along with a reliable 24

  • 7 uninterrupted high-quality technology support services.

Technical Support Associate

We are seeking an experienced professional to join us as a Technical Support Associate in our Pune, India office.

What you’ll do :

  • Maintain IT assets through their complete lifecycle, ensuring accuracy and accountability at each stage
  • Manage asset tracking tools such as CMDB and ServiceNow
  • Handle IT hardware inventory including laptops, mobile devices, servers, routers, switches, and other data center equipment
  • Utilize advanced Excel and MS Word skills to manage and track IT assets effectively; leverage asset management and project management tools
  • Perform forecasting, vendor verification, negotiation, purchasing, commissioning, inventory management, repair, replacement, and decommissioning / disposal of IT assets with a focus on cost-effectiveness and service quality
  • Conduct internal and external IT inventory audits to ensure compliance and data accuracy
  • Oversee IT asset management for remote and global office locations
  • Operate effectively in high-demand and challenging operational environments
  • Apply knowledge of ITIL processes for proper decommissioning and disposal of IT assets
  • Work with ticketing tools such as ServiceNow for tracking and resolving asset-related requests
  • Install and configure computer hardware, operating systems, and applications as required
  • Provide installation and support for printers, video conferencing equipment, and Zoom hardware setups
  • Manage and maintain effective relationships with external partners to ensure ongoing service delivery and customer satisfaction
  • Provide support for Laptops, printers, and basic MS teams phone support
  • Installing and configuring computer hardware operating systems and applications. Win 11, Macbook, Office 365, Outlook, DLP, backup tools
  • Technical Support tools / OS Imaging : VNC, VPN / SCCM
  • Handling MS team’s telephony related issues
  • Troubleshooting domain connectivity and outlook related issues
  • MacBook configuration, support
  • Support for mobile devices - android and iOS, proficiency in MDM tool
  • Installing and support for printers, VC equipment’s, zoom equipment’s, board room setup
  • Web conferencing applications support – zoom, skype, WebEx, MS Teams
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • Level 1 troubleshooting for LAN, wireless connectivity
  • Supporting the roll-out of new applications and softwares
  • Setting up new user accounts and profiles and dealing with password issues
  • Handling File server and file share access and related issues
  • Troubleshooting ZS Application related issues
  • Provide support for data center maintenance activity
  • Monitoring email alerts and work with other teams to solve the problems
  • Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management
  • Maintaining and reviewing documentation including records of purchase items, costs, deliveries, and IT equipment’s inventories
  • Rapidly establishing a good working relationship with users, vendors, and other professionals

    • What you’ll bring :

  • Bachelor's degree with 1+ years of experience
  • A+ certification or Microsoft Certified Systems Administrator
  • Eagerness to contribute in a team-oriented environment
  • Ability to work methodically and analytically in a quantitative problem-solving environment
  • Excellent leadership, communication and organizational skills
  • Strong customer service skills
  • Flexiblity with work timings and shifts
  • Excellent verbal and written communication skill
  • Experience in weekend asset management activities and shipments

    • Perks & Benefits :

    ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

    We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients / ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

    Travel :

    Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

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