Associate Technical Support Engineer

Job description

Summary of position : This position delivers effective technical customer support

to our rapidly growing customer base, delivering solutions to our domestic &

international end users while also supporting a wide range of technologies.

Responsibilities :

Essential functions and duties :

1. Takes ownership of technical issues and works towards getting them

resolved to closure with a minimum TAT.

2. Works with existing team members to successfully triage tech support

tickets

3. Provides responsive and exceptional support to customers

4. Resolves escalated customer complaints without the need for team lead

intervention

5. Documents troubleshooting and problem resolution steps

6. Participates in providing training to customers if required

7. Gathers performance metrics

8. Performs other related duties and responsibilities as assigned

Requirements :

1. Bachelor's degree in engineering preferably CS / IT required

2. Experience / Keen interest with relational Database systems such as Jira

and MySQL preferred

3. Excellent communication skills in English

4. Customer centric and a proactive mindset

5. An inquisitive and analytical mind & troubleshooting skill

6. A hunger to acquire technical knowledge

7. Must have strong collaborative skills coupled with the ability to question

8. Must have an understanding of standard business practices

9. Must have good writing skills (for documenting the process)

10.Must have strong communication and presentation skills

Apply now-