Customer Success Engineer

Role Overview

We are seeking a Customer Success Engineer with strong technical expertise in AI projects to drive product delivery of voice-enabled customer service solutions. The ideal candidate will have hands-on experience in BFSI (Banking, Financial Services & Insurance) or Healthcare sectors, with a proven track record of developing and deploying AI-powered customer service solutions.

Key Responsibilities

Product Development & Engineering

Design and develop AI-powered customer service solutions using Contiinex speech analytics and voice bot technologies

Integrate Contiinex products into BFSI and Healthcare client eco-system

Create and optimize voice bot workflows and attributes for customer interaction scenarios

Develop Python-based applications and integrations for customer service automation

Build and maintain speech analytics pipelines for customer interaction analysis

Client Engagement & Solution Design

Work closely with US & India Enterprise clients to understand their customer service requirements

Translate business requirements into technical specifications for AI-powered solutions

Conduct technical demonstrations and proof-of-concepts for prospective clients

Support pre-sales & integration activities with technical expertise

Implementation & Integration

Deploy and integrate voice bot solutions into existing customer service infrastructures

Implement speech analytics tools for call center optimization and customer insights

Configure and customize Contiinex AI tools for specific industry requirements (BFSI / Healthcare)

Ensure seamless integration with CRM systems, telephony platforms, and other enterprise tools

Develop APIs and middleware for third-party system integrations

Quality Assurance & Optimization

Monitor and analyze performance metrics of deployed AI solutions

Conduct quality assurance testing for voice bot interactions and speech analytics accuracy

Optimize model performance based on real-world usage data and feedback

Troubleshoot technical issues and provide ongoing support for deployed solutions

Implement feedback loops for continuous improvement of AI systems

Required Qualifications

Educational Background

B.Tech / B.E in Computer Science, Electronics, Information Technology, or related technical field

Advanced degree (M.Tech / MBA) preferred but not mandatory

Technical Skills

Core Programming :

3-5 years of hands-on Python development experience

Experience with RESTful API development and integration

Manage database operations, including schema design, optimization, and queries using MySQL / MSSQL.

Design, develop, and deploy cloud-based solutions, with a working knowledge of Azure / AWS / GCP deployments.

Hands-on experience with Docker for application deployment and scaling.

Experience with writing LLM prompts, and speech bot workflows.

AI & Speech Technologies :

Hands-on experience with voice bot development and deployment

Working knowledge of speech analytics tools and platforms

Familiarity with AI / ML tools

Skills Required

Restful Apis, Mysql, Mssql, Sql, Aws, Gcp, Azure, Docker