Job Description
Qualifications :
- Any degree with 2+ years of back-office experience
- Strong Excel skills and excellent communication abilities
Nature of Work and Responsibilities :
Breakdown Call Back-office Support & Inventory Management :Track RT / TAT performance for each franchisee and share templates with the team every FridayManage BD call closure templates and send to the CC teamMonitor CMS and communicate BD calls to the team promptlyReview and ensure timely refilling of stock, highlighting any zero-stock situationsManage defective / scrap DHL records and circulate data weeklyReview DHL MIS reports daily and highlight any discrepanciesTrack used spares consumption and raise concerns if delays occur PM Scheduling :Update PM schedules and communicate to franchisees by the first week of each monthCoordinate with customers and teams for gate entry emails, scheduling, and compliance data sharingReview PM billing annexures for accuracyVendor PO & Invoice GAR :Create service POs and I&C POsComplete service bill GAR within 3-5 daysISB Data Update and Warranty Creation :Update unit addresses and franchisee details accuratelyCreate warranties for new I&C and sales out dataEnsure timely ISB cleaning and data managementSkills Required
Excel, Inventory Management