ZURU Tech - Team Lead - Customer Service - Brand Engagement Team

Position Overview :

The Customer Service & Brand Engagement Team Lead will oversee the daily operations of ZURU's Customer Service, Influencer Coordination, and Social Media teams based in India.

This role focuses on ensuring the team is hitting KPIs, maintaining service quality, and fostering seamless collaboration with the New Zealand-based Brand Engagement team.

The position is people-management heavy, ensuring efficient scheduling, leave management, and performance oversight.

Roles & Responsibilities :

Team Leadership & People Management :

• Lead and manage the India-based Customer Service, Influencer, social and Claims team members.
• Oversee workload distribution to ensure KPI achievement across all verticals.
• Approve and manage annual leave, shift scheduling, and roster planning to maintain optimal coverage.
• Monitor and report on individual and team performance metrics.

KPI & Performance Management :

Cross-Regional Collaboration :

Operational Excellence :

Skills & Experience :

What do we Offer?

(ref : iimjobs.com)