MYCPE ONE - Head - Customer Success

We are seeking a dynamic and visionary Vice President - Customer Success to lead our customer engagement strategy across all divisions.

This is not a traditional CS leadership role - we are looking for a well-rounded executive who combines multidisciplinary insight, strategic thinking, and operational excellence to deliver long-term value to our customers and our business.

This role is central to driving cross-functional alignment, ensuring world-class service delivery, and nurturing deep client relationships built on trust, results, and shared goals.

Key Responsibilities :

Strategic Leadership :

• Define and execute a company-wide customer success strategy, aligned with our long-term business objectives.
• Partner with executive leadership to influence product, operations, compliance, and delivery models with the voice of the customer.
• Lead cross-functional initiatives to enhance customer satisfaction, retention, and growth across all client segments.

Client Relationship & Account Management :

Service Delivery Oversight :

Team Leadership & Development :

Business and Technical Acumen :

Qualifications :

(ref : iimjobs.com)