Customer Success Engineer (Graduate Program)

🧲 Job Description : Customer Enablement manager (CEM)-Graduate Program

Location : Bangalore (Office-first)

Experience : 0–1 year (Internship + full-time conversion track)

Type : Internship (2–3 months) → Full-time based on performance

Reports to : Customer Enablement Lead (Akshata)

(Founder-led program with direct exposure to CEO.)

Works with : Product, Sales, Engineering, and Customers directly

🎯 About edumerge

edumerge is building the digital operating backbone for schools and colleges — ERP + automation + parent communication + AI-first productivity in one unified platform.

We’re profitable, growing 60% YoY, and on a mission to hit ₹100 Cr ARR by Dec 2028 and IPO by 2030 .

We work with 200+ institutions across India and the Middle East.

The Customer Enablement team ensures that every institution not only implements edumerge successfully but also experiences tangible outcomes — faster operations, higher adoption, and better parent engagement.

🚀 Role Summary

This is a launchpad program for engineering graduates who want to build careers at the intersection of technology, business, and customer success .

As a Customer Enablement Manager , you’ll bridge our product and customers — ensuring smooth onboarding, adoption, and measurable ROI for every institution you handle.

You’ll start as an Intern (2–3 months) , working closely with the Enablement team to learn the product, systems, and customer workflows.

Based on milestones and performance, you’ll transition into a full-time CEM role with direct ownership of 40–50 institutions.

This is a hands-on, high-ownership role — ideal for engineers who want to work directly with customers, solve real problems, and see their impact live in the field.

🧠 What You’ll Learn & Own🧭 Implementation & Onboarding

• Assist in planning and executing customer onboarding and go-lives.
• Configure modules (Admissions, Fees, HRMS, etc.) based on institutional needs.
• Coordinate with Product and Engineering to resolve implementation challenges fast.

💡 Customer Communication

📊 Data & ROI

🤝 Post-Conversion (Full-time)

✅ Ideal Candidate Profile

💎 Bonus if You Have

💼 What You’ll Get

📬 How to Apply

Send your resume to careers@edumerge.com with :