Customer Success Manager

About SolarSquare Energy Pvt Ltd

SolarSquare is one of India's top 10 Rooftop solar companies enabling

homes & housing societies across India to go solar. We are a team of

hustlers and mission-driven individuals looking to decarbonize India one

roof at a time.

Company Website - http : / / www.Solarsquare.In

Job Role : Lead Relationship Management

Job Type : Individual Contributor

Base Location : Pune, Maharashtra

Eligibility Criteria :

Education Min : Graduate (Any Graduate)

Relevant Professional Experience : Min : 2 year - Max : 5 Year

Scope Of Work / Responsibilities

• Involved in the End-to-End Sales process from Lead Generation to Order Collection and payment Collection.
• Generating leads from multiple platforms.
• Enter and update customer information in the database.
• Take and process orders in an accurate manner.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback on products and services offered.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.

Expectations

Office Timings : 10AM - 7 PM

Working Days : Monday - Saturday

Office Location : Baner, Pune

CTC : 6 LPA - 8 LPA Fixed

Preference : Females