Customer Enablement Manager (Cem) – Graduate Program

edumergeRepublic Of India, IN

2 days ago

Job description

🧲 Job Description : Customer Enablement manager (CEM)-Graduate Program

Location : Bangalore (Office-first)

Experience : 0–1 year (Internship + full-time conversion track)

Type : Internship (2–3 months) → Full-time based on performance

Reports to : Customer Enablement Lead (Akshata)

(Founder-led program with direct exposure to CEO.)

Works with : Product, Sales, Engineering, and Customers directly

🎯 About edumerge

edumerge is building the digital operating backbone for schools and colleges — ERP + automation + parent communication + AI-first productivity in one unified platform.

We’re profitable, growing 60% YoY, and on a mission to hit ₹100 Cr ARR by Dec 2028 and IPO by 2030 .

We work with 200+ institutions across India and the Middle East.

The Customer Enablement team ensures that every institution not only implements edumerge successfully but also experiences tangible outcomes — faster operations, higher adoption, and better parent engagement.

🚀 Role Summary

This is a launchpad program for engineering graduates who want to build careers at the intersection of technology, business, and customer success .

As a Customer Enablement Manager , you’ll bridge our product and customers — ensuring smooth onboarding, adoption, and measurable ROI for every institution you handle.

You’ll start as an Intern (2–3 months) , working closely with the Enablement team to learn the product, systems, and customer workflows.

Based on milestones and performance, you’ll transition into a full-time CEM role with direct ownership of 40–50 institutions.

This is a hands-on, high-ownership role — ideal for engineers who want to work directly with customers, solve real problems, and see their impact live in the field.

🧠 What You’ll Learn & Own🧭 Implementation & Onboarding

Assist in planning and executing customer onboarding and go-lives.
Configure modules (Admissions, Fees, HRMS, etc.) based on institutional needs.
Coordinate with Product and Engineering to resolve implementation challenges fast.

💡 Customer Communication

Conduct training sessions for administrators, teachers, and staff.

Document FAQs, learnings, and enablement material for reuse.

Build trust with EBs and Principals through proactive and clear communication.

📊 Data & ROI

Track adoption metrics (usage, engagement, and key outcomes).

Present early success metrics and ROI stories to customers.

Surface feature feedback and improvement opportunities to Product.

🤝 Post-Conversion (Full-time)

Own 40–50 institutions end-to-end.

Conduct QBRs / EBRs and lead renewals, referrals, and upsell opportunities.

Represent the voice of the customer within edumerge.

✅ Ideal Candidate Profile

Education : B.E / B.Tech (Computer Science, IT, or related fields preferred).

Experience : Fresh graduate or up to 1 year of experience / internship in SaaS, EdTech, or tech consulting.

Skills :

Strong communication and analytical ability.

Systems-thinking mindset and curiosity to learn SaaS workflows.

Empathy to understand school operations and teacher challenges.

Confidence in leading training sessions and discussions.

Bias for action, ownership, and adaptability.

💎 Bonus if You Have

Prior internship in SaaS / ERP / EdTech implementation.

Hands-on with Excel, CRM, or ticketing tools.

Exposure to AI tools, process automation, or dashboards

💼 What You’ll Get

Direct mentorship from CEO (Rajat) and CEM Lead (Akshata) .

Opportunity to grow into Customer Success, Product, or Account Management roles.

Early ownership of institutional accounts post-conversion.

Competitive stipend during internship + full-time package with performance bonuses.

📬 How to Apply

Send your resume to careers@edumerge.com with :

A short note on why you want to work with schools / colleges.

Any project, internship, or experience showing your problem-solving ability.

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Program Manager • Republic Of India, IN