Configuration Manager

Service Desk Management, Configuration Management Tools, CMDB Administration, Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM)

Description

GSPANN is hiring a Configuration Manager to manage and govern the Configuration Management Database (CMDB) and ensure data accuracy. The role includes integrating CMDB with IT Service Management (ITSM) processes and developing compliance dashboards

Location : Hyderabad

Role Type : Fulltime

Published On : 5 September 2025

Experience : 4+ Years

Share this job

Description

GSPANN is hiring a Configuration Manager to manage and govern the Configuration Management Database (CMDB) and ensure data accuracy. The role includes integrating CMDB with IT Service Management (ITSM) processes and developing compliance dashboards

Role and Responsibilities

• Design and maintain the Configuration Management Database (CMDB) data model, including Configuration Item (CI) classes, attributes, and relationships.
• Ensure accuracy, integrity, and completeness of CMDB data by applying governance and validation practices.
• Govern the lifecycle of CIs in compliance with established change management processes.
• Integrate the CMDB with Information Technology Service Management (ITSM) processes such as Incident, Problem, Change, and Release.
• Conduct audits, reconciliations, and validations against discovery tools and asset records to maintain data quality.
• Oversee ingestion of CI data from automated discovery tools and third-party integrations.
• Define and enforce standardized CI attributes and naming conventions across the CMDB.
• Develop dashboards, reports, and key performance indicators (KPIs) to monitor CMDB health and compliance.
• Provide training and guidance to IT and business stakeholders on CMDB processes and best practices.
• Serve as the custodian of CMDB governance, ensuring compliance and audit readiness.

Skills And Experience

Skills Required

Servicenow, Bmc Remedy