Configuration Manager L1

Configuration Manager

Requirements

Key Roles and Responsibilities

• Understand current services, CMDB attributes, SACM process, License reconciliation process, discovery
• Design the CMDB data model in Marval
• Design the service mapping (CI-CI and Service-CI mapping)
• Work with Suppliers to get the CI data and ensure the updation of CMDB data
• Work with Suppliers to design the SW license management process and reconciliation report

Skills

Skills Required

Discovery tools, SW Asset Management Tools, SW license management process, License reconciliation process, SACM process, Service mapping CI-CI and Service-CI mapping, ITIL 4 Foundation certified, CMDB attributes