Customer Experience Executive

Walk-in Drive

Location : 1st Floor, Ashford, Indiqube, 80 Feet Rd, 3rd Block, Koramangala

Date : 16th Sep (Tuesday)

Time : 11 AM – 3 PM (Registration from 11 AM - 1pm)

Roles : Customer Experience Executive

About the team

Be Part of Something Extraordinary.

Our Customer Experience team is a dynamic group of professionals who thrive on empathy, precision, and care. We’re not just any team—we’re the heart of our company, ensuring that every customer feels valued and appreciated. Our mantra? “We make the customer feel like they’re the king.” It’s simple, but it’s what sets us apart. If you want to be part of a team where your dedication creates lasting impressions, this is where you belong.

About the role

Are you passionate about creating exceptional customer experiences? Do you thrive on solving problems and guiding others? If so, we want you on our team!

As a Customer Experience Executive, you’ll be at the forefront of ensuring our customers enjoy a smooth and positive journey with our products and services. Your day-to-day will involve connecting with customers, resolving their queries, offering tailored solutions, and helping them unlock the full potential of our offerings.

Needless to say, there's never a dull time at slice. You’ll be promised all the perks of joining a fast-paced, hyper-growth startup that aims to disrupt the payments space.

What You will do

• Deliver Top-Notch Support : Ensure every customer query is met with a quality response, following our SOPs to keep interactions smooth and efficient.
• Be a Customer Advocate : Tune in to what our customers really need and guide them through using specific features that make a difference.
• Dive into Problem-Solving : Love a challenge? Analyze and report product issues by exploring different scenarios or stepping into the customer’s shoes.
• Keep Our Knowledge Base Sharp : Regularly update our internal systems with insights from technical issues and valuable customer conversations.
• Collaborate and Innovate : Got a great idea from a customer? Share feature requests and clever workarounds with the team to keep our product evolving.
• Stay Ahead of the Curve : Excite our customers by informing them about the latest features and functionalities as soon as they’re available.
• Ensure Resolution : Don’t just solve problems—follow up with customers to make sure everything’s running smoothly on their end.
• Amplify the Customer Voice : Collect feedback directly from customers and share these insights with our Product, Sales, and Marketing teams to drive innovation and improvement

What you will need

Life at slice :

Life so good, you’d think we’re kidding :

At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by the applicable law.

We consider all qualified job-seekers with criminal histories in a manner consistent with the applicable law. Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Come join our crew!

About us

slice the way you bank

slice’s purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We’ve all felt how slow, confusing, and complicated banking can be. So, we’re reimagining it. We’re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us.

Our cornerstone products and services : slice savings account, slice UPI credit card, slice UPI, slice UPI ATMs, slice fixed deposits, slice borrow, and UPI-powered bank branch are designed to be simple, rewarding, and completely in your control. At slice, you’ll get to build things you’d use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.

We’re backed by some of the world’s leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.