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Customer Success Executive (India SaaS)

ConfidentialBengaluru / Bangalore, India

10 days ago

Job description

Company Overview

'Nexx Zeal' is a b2b software solutions company with the vision to enable smarter, scalable, competitive micro, small, medium enterprises. Our b2b SaaS solution platform - Nexxio - delivers a single platform for a consumer goods brand to digitise, automate, manage, optimise its entire sales and distribution operations. Learn more at https : / / nexxio.in

Nexx Zeal is a pre-seed stage funded startup, with a market ready and revenue generating product. Our target customers are Indian micro, small, medium manufacturing companies.

Role & Responsibility

This is a full-time position for a Customer Success Executive role.

NOTE : Only candidates with prior experience in a customer success or support role should apply

In this role we are seeking focused, hardworking, self-driven individuals to be part of our "Customer Success" team, which has the objective to enable customers to reap instant and significant business benefits by leveraging our platform for their business. The customer success team undertakes following key responsibilities :

Responsibilities

Setup and onboard new customers on the Nexxio Digital Platform
Train customer users on the Nexxio Digital Platform
Offer day-to-day support to users and act as a single point of contact for any customer issues
Lead customer issue resolution by coordinating between internal teams and end users
Monitor and drive application usage
Create and provide periodic reports to customer stakeholders
Establish yourself as a trusted and reliable customer partner
Participate in new product feature design and testing, bringing in customer / user pov

Key Skills Required

Must be hands-on and proficient in excel

Ability to organise, understand and analyse large amounts of data

Excellent communication skills

Strong problem-solving and decision-making abilities

Fluency in English, both written and spoken

Ability to show patience in handling end users and customer queries and feedback

Ability to understand customer requirements, business processes

Attention to Detail

Patience, Perseverance, Persistence

Ideal Candidate Profile

Bachelor's degree in any discipline

Prior experience in a customer support role

Proficiency in Microsoft Excel

Strong verbal and written communication skills

Benefits

Competitive salary aligned with skills and experience

Opportunities for professional growth and continuous skill development

Complimentary lunch at the office

Supportive, collaborative, and inclusive workplace culture

Location : Bangalore, Karnataka ( work from office only )

To Apply : Directly apply on Linkedin or email your CV to [HIDDEN TEXT] (with subject : Linkedin Customer Success Executive Role)

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Skills Required

Customer Support, Communication, Microsoft Excel

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Customer Executive • Bengaluru / Bangalore, India