Customer Support Executive

About Lokal

Access & Empowerment for Bharat through AI and Local Language Internet

Lokal is India’s largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns.

Founded by IIT alumni , Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat . Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platform—connecting users in tier 2+ India with the experts, tools, and knowledge they’ve historically lacked access to :

• Lokal Matrimony – Location-based matchmaking apps focused on hyperlocal compatibility.
• Lokal Jobs – Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities.
• GyanTV – Skill-based learning in regional languages (stocks, photography, small business & more).
• Dostt – Make new friends through voice chats, games, and real, authentic conversations.
• Eaze – A safe space to explore emotional well-being via community-driven support.
• AstroLokal – Instant access to trusted astrologers through audio and chat.
• And more – 10+ new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants.

Role Overview :

We are hiring for our sister app - Dostt , an audio and video platform. Currently, we operate in Telugu, Tamil, Kannada, Malayalam, Hindi, Marathi, Bengali, Oriya, and Punjabi. As we expand rapidly, we are seeing significant growth.

We are looking for a dedicated and empathetic Customer Support Executive to join our team. The ideal candidate will play a crucial role in assisting users with app functionality, resolving their issues, and building trust within the community. This role requires fluency in a regional language, strong communication skills, and a proactive approach to customer satisfaction.

Key Responsibilities :

Requirements

Why Join Us?

We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.