Customer Support Executive - International Call Centre - Chennai

Only Chennai candidates can apply

Job description

Role & responsibilities

Customer Support Manage inbound / outbound international calls, resolve queries, provide accurate information, and ensure first-call resolution.

Service Excellence Deliver high-quality support ensuring SLAs such as call handling time, response time, and customer satisfaction are met.

Issue Resolution Troubleshoot customer problems efficiently and escalate unresolved cases to higher-level support teams.

Compliance & Process Adherence Follow all company policies, quality guidelines, and compliance standards while interacting with international customers.

Reporting & Documentation Maintain proper call logs, update customer records in CRM systems, and track issues until closure.

Collaboration – Coordinate with internal teams to provide seamless customer experience and improve service delivery.

Continuous Improvement – Participate in training and upskilling programs to enhance communication and process knowledge.

Preferred candidate profile

Looking for 1+ yrs of experience in international voice process.

Immediate Joiners only can apply.

Candidate should open for rotational night shifts and rotational week off.

Graduate / Undergraduate in any discipline.

Excellent communication skills in English (verbal & written) with neutral accent.

Strong interpersonal, problem-solving, and active listening skills.

Ability to work in night shifts as per process requirement.

Basic computer knowledge (MS Office, typing skills, CRM tools).

Prior experience in International Voice Process / BPO preferred.

Ability to work under pressure and meet SLA deadlines.

Interested candidate and immediate Joiners only can share updated resume to brindha@gojobs.biz