Job Description :
Role & Responsibilities :
Product Conceptualization & UX Strategy Development :
- Conceptualize customer experience strategies
- Collaborate with product managers to conceptualize new products & align UX with product roadmaps.
- Develop and implement UX strategies that align with business objectives.
- Stay up-to-date with industry trends and best practices in UX & UI for AI.
- Assist in defining product requirements and features.
- Use data analytics to inform product strategy and prioritize features.
- Ensure product alignment with customer needs and business goals.
- Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture.
- Create wireframes, prototypes, and mock-ups using tools like Figma
- Conduct usability testing and iterate designs based on feedback
- Employ tools like X-Mind for brainstorming and mind Journey Analysis :
- Understand and map out customer journeys and scenarios.
- Identify pain points and opportunities for improvement.
- Develop customer personas and empathy Collaboration :
- Work closely with internal units such as UX Research, Design, UX Content, and UX QA to ensure seamless delivery of CX initiatives.
- Coordinate with development teams to ensure UX designs are implemented Analytics and Tools :
- Utilize clickstream and analytics tools like Google Analytics, CleverTap, and Medallia to gather and analyse user data.
- Leverage data to drive decisions and optimize customer experiences.
- Strong background in data analytics, including proficiency in interpreting complex datasets to inform UX Candidate :
- Bachelors or Masters degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Computer
Science, Marketing).
3+ years of experience in CX / UX roles, preferably in a B2C environment.Proficiency in analytics tools (Google Analytics, CleverTap, Medallia, Hotjar, etc).Strong understanding of wireframing and prototyping tools (Figma, XMind, etc).Excellent communication and collaboration skills.Proven experience in managing cross-functional teams and projects.Strong background in data analytics and data-driven decision-making.Expert understanding of user experience and user-centered design approachesDetail-orientation with experience and will to continuously learn, adapt and evolveCreating and measuring the success and impact of your CX designsKnowledge of testing tools like Maze, UsabiltyHub, UserZoom would be a plusExperienced in designing responsive websites as well as mobile appsUnderstanding of iOS and Android design guidelinesPassion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems.Excellent communication skills to be able to present their work and ideas to the leadership Benefits and Work Culture :Our people define our passion and our audacious, incredibly rewarding achievements. Bajaj Finance Limited is one of Indias most diversified Non-banking financial companies, and among Asias top 10 Large workplaces.
If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations were present in India.
(ref : hirist.tech)