Workplace Experience Enabler
ConfidentialBengaluru / Bangalore30+ days ago
Job descriptionFunctional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers / service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Clients Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Excellent verbal and written communication skills A minimum of 3 years in the facility management industry / hospitality industry An added benefit would be a Bachelors degree in facilities management, building, business or other related field; however, this is not a must. Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo
Transforming to the Workplace Team of the future
- Commitment to deliver the best level of service every time through obsessive level of attention detail
- Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs
- Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace
Operations Management
Sound like you To apply you need to have :
Ideal Experience
Other Personal Characteristics
Skills Required
Facility Operations, Vendor Management, Risk Assessment
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Workplace Experience • Bengaluru / Bangalore
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