Problem Manager-Platform

About The Role Technical and AnalyticalSkills : - Strong root cause analysis and problem-solving capabilities. Ability to analyze incident data and identify underlying causes. Experience with IT service management tools, especially Cisco ServiceNow platform. Understanding of ITIL problem management processes and best practices. Understanding of Network Management Services and Operational support system. Understanding of platform hardware architecture, for exampleHypervisior, Linux, Kernel, Kubernetes, Docker, VMware, vCenter, vSphere. Understanding of platform software communication and services provided to client and customers. Process of TAC cases, SR, RMA, if required for any related cases. Cisco networking equipment knowledge.