Problem Management

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

• Perform root cause analysis (RCA) for recurring incidents and major problems.
• Coordinate with technical teams to identify and implement permanent fixes.
• Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy).
• Conduct trend analysis to proactively identify potential problems.
• Facilitate problem review meetings and document post-incident reports.
• Ensure timely closure of problem records and adherence to SLAs.
• Collaborate with Incident, Change, and Configuration Management teams.

Your profile

What Will You Love Working At Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Skills Required

Servicenow, Bmc Remedy, Incident Management, fishbone , Itil Framework