Assistant Manager - Call center Chennai

Manage a team of Tele callers and support staff to drive and achieve targets as set by the business or clients.

Manage people related metrics such as shrinkage , attrition by driving employee.

Daily follow-ups on pending cases to maximize conversions

Experience in Inbound call centre operations / KPIs

Resolving service issues impacting Portfolio.

Update feedback trails on system wherever required & sending daily reports to the concerned reporting head.

To effectively manage customer related issues

Call calibration & call quality monitoring

Relevant call centre experience must

Candidate who can speak English, Tamil along with any one regional language (Hindi / Malayalam / Telugu / Kannada)

Day shift & Rotational shift / Rotational week off

Skills Required

Inbound Process, Team Management, Bpo Operations