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Assistant Manager Inbound
ConfidentialChennai30+ days ago
Job descriptionConduct effective resource planning to maximize the productivity of resources (people, technology etc.) Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses. Hire, coach and provide training to personnel to maintain high customer service standards. Prepare & share reports to Client & Top management. Should be well aware of Inbound call centre KPIs. Capacity to handle multiple processes and effective client management
Job Description :
- Candidate should have min 5 yrs Exp in Inbound / Outbound Customer support operations - Voice from BPO Background.
- Should have knowledge about Dialer / APR reports / Shrinkage control.
- Experience in Inbound Call center management is required.
- Proficient in MS Office and call center equipment / software programs.
Candidate Profile :
Skills Required
Call center operation, Resource Planning
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Assistant Manager • Chennai
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