Customer Experience Representative

Customer Support Executive – International Voice Process

Company : Infosys BPM

Location : Bangalore

Experience : 1–4 years

Job Summary :

We are looking for dynamic professionals with excellent communication skills and prior experience in handling international clients for our International Voice Process . The role involves providing exceptional customer support and ensuring high-quality service delivery.

Key Responsibilities :

• Handle inbound and outbound calls for international customers.
• Resolve customer queries and provide accurate information in a timely manner.
• Maintain professionalism and empathy while interacting with clients.
• Document interactions and update systems as per process guidelines.
• Meet performance metrics including quality, productivity, and customer satisfaction.

Required Skills & Qualifications :

Additional Requirements :