Service Desk Engineer

Role & responsibilities

• Candidate must have knowledge on English Language, 5+ Years of experience with good communication in English Language and technical skills on windows desktop platform.
• 24 / 7 Support Model (L2- Remotely End user Support for US and Canada users.)
• Responding to client support requests and contacting User to find out the nature of the problem.
• Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop / laptops.
• Escalating software and other application issues to the subject teams.
• Troubleshooting desktop / laptop hardware and software issues, that can be worked upon remotely.
• OS / Office / basic system application / Anti-Virus client support.
• Outlook, browser, Printer / scanner installation, configuration and troubleshooting on client system.
• Strong experience & Knowledge of ITIL Process.
• Strong experience & Knowledge of MIM.

Additional

Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems

Strong technical Background with Excellent Communication Skills.

Skills Required

end user support, Ad, O365