Service Desk Engineer 1

ConfidentialThane, Navi Mumbai

30+ days ago

Job description

We are seeking a motivated and enthusiastic Service Desk Engineer 1 to join our IT support team. In this entry-level role, you will be the first point of contact for users seeking technical assistance, providing support to ensure their IT systems run smoothly.

Responsibilities

Provide first-level technical support to end-users via phone, email, or chat.
Diagnose and resolve hardware and software issues for desktop and laptop systems.
Assist users with application support and troubleshooting.
Document and track issues in the service desk management system.
Escalate complex issues to higher-level support teams as needed.
Maintain inventory of IT equipment and assist with setup and deployment.
Participate in ongoing training and development programs to enhance technical skills.

Skills and Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.

Basic knowledge of operating systems (Windows, macOS, Linux).

Familiarity with networking concepts and protocols (TCP / IP, DNS, DHCP).

Experience with help desk ticketing systems and remote support tools.

Strong problem-solving skills and attention to detail.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Skills Required

Troubleshooting, Active Directory, Windows Os, ticketing systems

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Service Desk Engineer • Thane, Navi Mumbai