Product Operations Analyst

Job Description

Job Purpose

The Product Support Specialist will play a pivotal role in supporting and enhancing ICE Data Services' Fixed Income Evaluation Products and related data solutions. This role bridges product management, business analysis, and technical support, collaborating with cross-functional teams to deliver high-quality products that meet client needs and drive business outcomes. The successful candidate will combine strong analytical, technical, and communication skills to manage requirements, troubleshoot production issues, and contribute to product strategy and execution in a fast-paced, dynamic environment.

Responsibilities

• Provide production support for evaluation products, troubleshooting issues and responding to user queries.
• Elicit, analyse, communicate, and validate requirements for business processes and product enhancements from users, product managers, and stakeholders.
• Support in the creation of product documentation and materials for internal and external audiences.
• Work individually and within cross-functional teams (Evaluators, Development, QA, Data Science) to deliver requirements and enhancements on time and within scope.
• Present approved requirements to business, development, and quality assurance teams.
• Assist with ad-hoc data analysis to answer business queries and assess solution viability.
• Formulate and develop reports (Excel, SQL) to expedite requirement analysis or testing of large and complex projects.
• Develop and execute testing strategies for key deliverables.
• Assist in analysing current results and quantifying effectiveness of development enhancements.

Knowledge And Experience

Preferred Knowledge And Experience

Skills Required

Data Modelling, Data Analysis, Excel, Sql, Python