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Varahe Analytics - IT Support Consultant - IT Asset Management

Varahe Analytics - IT Support Consultant - IT Asset Management

Varahe Analytics Private LimitedChennai
18 days ago
Job description

Role : IT Support Consultant

Location : Chennai Office (for projects across India).

Kindly Note : This is for a short-term contractual role of up to 6 months to 1 year only.

Key Responsibilities :

Hardware and Software Troubleshooting :

  • Respond to and resolve technical issues users report through various channels (phone, email, chat).
  • Diagnose and troubleshoot hardware and software problems.
  • Install, configure, and update OS software and applications.
  • Provide remote assistance to users for technical issues and utilize remote desktop tools to troubleshoot and resolve problems.
  • Manage and troubleshoot network devices, ensuring smooth connectivity.
  • Administer firewall settings to enhance network security.

Documentation and Reporting :

  • Maintain detailed records of hardware and software interventions using Google Docs and Sheets.
  • Generate reports on recurring issues, resolutions, and preventive measures.

    • End-User Support :

  • Offer timely and effective support to end-users, addressing their IT-related concerns with login issues, password resets, and account management.
  • Educate users on primary computer usage and best practices on IT policies and procedures.

    • Vendor Coordination :

  • Liaise with vendors for hardware and software procurement and support.
  • Manage relationships with external service providers for network and software-related services.

    • API Utilization :

  • Leverage knowledge of using platform APIs to integrate and streamline IT processes.
  • Develop and implement solutions that enhance efficiency through API interactions.

    • Required Skills and Qualifications :

  • Bachelors degree in Information Technology, Computer Science, or related field with 2+ years experience.
  • Proven experience in IT asset management, software and hardware support, and vendor coordination.
  • Excellent organizational and project management skills.
  • Ability to work collaboratively with cross-functional teams and vendors.

    • Note : Tamil language is a must-have requirement for this role

    (ref : hirist.tech)

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