International Voice Executive

We are seeking highly articulate and customer-focused individuals for the International Voice Executive role at KVC Consultants Ltd. In this position, you will be responsible for providing exceptional support and service to our international customers over the phone, resolving their inquiries, and ensuring a positive and professional experience.

Roles and Responsibilities :

• Responding to customer inquiries : Answer questions about products or services, provide information, and offer guidance to international customers via phone.
• Resolving customer issues : Troubleshoot problems, address complaints, and find effective solutions to customer concerns.
• Providing support : Help customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.
• Managing customer interactions : Maintain a positive and professional attitude, actively listen to customer needs, and ensure their satisfaction.
• Recording and reporting : Document customer interactions, track issues, and provide feedback to improve customer service processes.

Skills Requirement :

QUALIFICATION :

Skills Required

customer interaction management, Communication Skills