Collections Analyst

Job Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Collections Analyst is a seasoned subject matter expert, responsible for managing and optimizing the collections process for outstanding payments from clients.

This role involves closely monitoring accounts receivable, following up on overdue invoices, and maintains positive relationships with clients to ensure timely and successful collections.

The Collections Analyst collaborates with relevant cross functional teams to implement effective collections strategies and minimize bad debt exposure.

What you'll be doing

Key Responsibilities :

• Monitors accounts receivable and proactively contacts clients / other external parties to collect outstanding payments.
• Follows up on overdue invoices through emails, phone calls, or other communication channels to secure timely payment.
• Maintains positive and professional communication with clients / other external parties to address billing inquiries, resolve disputes, and negotiate payment arrangements.
• Develops and implements effective collections strategies to reduce delinquent accounts and improve cash flow.
• Accurately applies received payments to appropriate client accounts and reconciles discrepancies.
• Investigates and resolves billing disputes or discrepancies with clients and internal stakeholders.
• Prepares regular reports on collections performance, aging of accounts receivable, and key performance indicators (KPIs) for management review.
• Assists with collections forecasting to provide insights into cash flow projections.
• Evaluates client credit risk and recommends appropriate credit limits or credit hold actions.
• Works closely with relevant internal teams / stakeholders to address collections-related issues and improve overall business processes.
• Maintains accurate and up-to-date collections records and documentation.
• Performs any other credit analysis duties as required by the role.

Knowledge and Attributes :

Academic Qualifications and Certifications :

Required Experience :

Workplace type : About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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