Senior Customer Service Engineer

Job Description Summary

As a Senior Customer Service Engineer you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives carrying out installation and maintenance all GE HealthCare Imaging equipment like MR CT NM PET CATH etc. and ensuring customer satisfaction in the assigned area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Technical : Maintaining all modelsspecifictoMulti-ModalityImagingEquipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems.
• Customer satisfaction : Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.
• Business growth : Assists in the growth and direction of business in his / her geographic area.
• Productivity : Responsible for Warranty and PMS contract cost control.
• Administration : Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Installation : Plays a leading role in complex and multifunctional rooms
• Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard according to the GE Service Quality Policy Statement.
• Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.

Required Qualifications

Desired Skills

#LI-MC1

#LI-Onsite

Additional Information

Relocation Assistance Provided : Yes

Required Experience :

Senior IC

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1