Service Engineer

Job Purpose :

Responsible for Partner development technical support &project execution quality.

• Includes;

System & product training.

Technical support Schuecal software System / Catalogue & shop drawing training.

Fabrication and assembly training.

Installation training and site audits.

Resolving customer complaints.

Job Description :

Service Engineering :

Assisting in preparing Order list Cutting optimization Cutting list by using Schuecal &

AutoCAD

Assisting in preparing fabrication details by using Schueco System catalogues &

DocuCentre.

Assisting in System fabrication as per Schueco catalogues &custom drawings.

Assisting in System installation as per Schueco standards.

Assisting to the fabricators to make quality product as per (SOP) Standard Operating

Procedures

Visiting customer factory / site to assure quality product as per Schueco standards with

reports.

Visiting and address project sites reported with customer complaints aliased with

customer care division.

Periodic visits and audits of projects responsible to monitor the progress and ensure

right level of quality.

Customer Satisfaction and Relationship Management :

Establish and maintain good relationships with customers understanding their needs to

improve service support.

Develop good relationship with the fabricator partners and support them with training

& developing their skills and quality of execution. Help them upgrade to Premium

partners.

Key Skills

Debugging,Computer Networking,ConnectWise,PKI,PowerShell,Windows,C#,Automotive Diagnostics,Medical Imaging,Azure,Technical Support,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1