Manager - Outbound Sales - Insurance - GIFT city

Roles and Responsibilities

Responsible for distributing leads, setting weekly and monthly sales targets, training new telesales staff, designing and implementing sales strategies, monitoring the performance of the sales team, and handling escalated customer complaints if needed

• Meeting with marketing and product teams to discuss telesales strategies.
• Training junior telesales staff.
• Writing sales scripts and customer answer sheets in collaborating with marketing, product and service teams.
• Implementing sales strategies.
• Managing the telesales team and assigning leads daily.
• Follow up and track lead closures.
• Recommend process improvements for faster closure of leads.
• Monitoring the performance of the sales team.
• Setting weekly and monthly sales targets.
• Maintaining customer relationships.
• Handling escalated customer complaints.
• Compiling and presenting sales reports and daily MIS.
• Design contest / incentive programs for the sales team.
• Ensure strict governance and compliance in the sales process

Desired Candidate Profile

Perks and Benefits

Salary + Benefits