Talent.com
Customer Experience Manager II

Customer Experience Manager II

ConfidentialGurgaon / Gurugram
4 days ago
Job description

Project Management :

  • Lead and oversee robotic automation projects from initiation through completion.
  • Collaborate with cross-functional teams including engineering, sales, and support to ensure project milestones and deliverables are achieved.
  • Track project timelines, budgets, and resource allocation effectively.

Customer Support :

  • Act as the primary point of contact for customers, promptly addressing queries and concerns.
  • Provide ongoing troubleshooting assistance during and after project implementation.
  • Escalate and coordinate with internal teams to resolve complex customer issues.

    • Communication :

  • Communicate project updates, timelines, and expectations clearly to internal teams and external customers .
  • Conduct regular status meetings with customers to ensure alignment and satisfaction.

    • Training & Documentation :

  • Develop and deliver training sessions for customers on robotic automation systems.
  • Create comprehensive documentation, including user guides, troubleshooting manuals, and best practices .

    • Feedback Collection :

  • Gather feedback from customers and internal teams to identify areas for improvement.
  • Work closely with the development and engineering teams to implement enhancements based on feedback.

    • Quality Assurance :

  • Ensure the quality and performance of robotic automation solutions meet or exceed customer expectations.
  • Conduct periodic reviews and audits to assess the effectiveness and reliability of implemented solutions.

    • Key Requirements :

  • Bachelor's degree in Business, Engineering, or related field .
  • Proven experience in project management and customer support roles .
  • Knowledge of robotic automation technologies and processes .
  • Strong communication and interpersonal skills .
  • Excellent problem-solving and analytical abilities .
  • Ability to work collaboratively in a cross-functional team environment.
  • Experience with CRM tools and project management software .

    • Preferred Qualifications :

  • Previous experience managing robotic automation projects .
  • Certification in project management (PMP, PRINCE2, etc.) or related field.
  • Familiarity with industry standards and best practices in robotic automation.

    • Skills Required

    Project Management, Customer Support, CRM Tools

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    Manager Customer Experience • Gurgaon / Gurugram