Key Account Director

We are seeking an Account Director for an award winning PR Agency.

Job Profile :

Leads client account teams in the service delivery of all account activity as well as provides the strategic direction of the account

Responsible to ensure client satisfaction and retention.

Take immediate action upon client feedback and help solve client problems

Formulate thoughtful points of view and recommendations based on broad communication and client landscape

Manages a client portfolio in the range of 50 lakhs plus.

Drives identification and closure of farming opportunities within the portfolio.

Plays a key role in business development- brings in a minimum of 2-3 leads per quarter

Expertise on solutions and programs.

Drives nominations within the team for major awards the organization decides to participate in

Ensures right staffing for clients and optimizing the team

Motivating teams to collaborate and achieve new heights in client servicing, creating delight for the client.

Positive impact on attrition.

Ensure proper delegation of work, conflict resolution and foster a healthy camaraderie

Actively reaches out to counterparts in other teams, verticals and locations to share best practices, feedback, support

Play the role of a talent ambassador for the organisation.

Attracts talent and shares candidate recommendations with HR – Ensure receivables management within agreed payment timelines

Manage client budgets effectively to ensure profitability margins are met as per targets

Requirements :

Hiring across multiple levels across Mumbai and Bangalore

5 to 8 Years- Account Managers with work experience in public relations or the communications industry.

8+ years - Account Directors with work experience in public relations or the communications industry.

Must have experience in the Consumer / Consumer Tech / Mobility industry

Understanding of our solutions and programs and expertise in at least 4 programs –

Understanding of online reputation management

Proven record in high client satisfaction and retention levels and track record in new business development

Capability of driving service quality, client retention and growth and developing the strategy / annual / quarter plan for the client portfolio under control; providing senior level counsel on media, crisis, messaging, etc.; developing strong professional relationships with the key client representatives and developing professional relationships with journalists, analysts and key influencers

Experience with mentoring, coaching and managing teams members

Ability to work under high pressure / ambiguous / complex situations and environment

Demonstration of accountability in all actions and behaviour

Gravitas and maturity in dealing with the team and client

Ability to preempt major client issues and address them

Collaboration and teamwork treating everyone with respect

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Skills Required

consumer tech, Online Reputation Management, Client Retention, Public Relations, Coaching, Communications, Client Satisfaction, Business Development, Mentoring, Mobility