Talent.com
Application Support Engineer Associate

Application Support Engineer Associate

ConfidentialHyderabad / Secunderabad, Telangana, India
14 hours ago
Job description

About Us

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning 'The Other House' in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

Your Profile

  • Fresh Graduates with 0-1yrs of exp are encouraged to apply.
  • Basic knowledge of Application support and relevant tools is a plus.
  • Fluency in English is required.
  • Strong problem-solving and analytical skills are desirable.
  • Good communication and interpersonal skills to collaborate with team members and stakeholders.
  • Ability to manage multiple tasks and prioritize effectively is appreciated.
  • Self-motivated team player with a willingness to learn.
  • Capable of working independently when needed.
  • Familiarity with our industry is a bonus.
  • Availability to work in APC / EMEA Shift.
  • Basic SQL knowledge.

Role & Responsibilities

  • Respond to customer requests through phone, Service Desk queues, and emails, ensuring timely and effective communication.
  • Review incoming tickets in ServiceNow, providing detailed resolutions to users.
  • Act as the main point of contact for application support, resolving basic Level 1 issues and select Level 2 challenges, including remote troubleshooting of application-related concerns.
  • Research and resolve technical issues, offering IT break / fix solutions or escalating issues to the appropriate team as needed.
  • Create and manage user accounts for Fund Services applications, ensuring appropriate access levels based on user roles and responsibilities.
  • Define and oversee user roles and permissions to ensure compliance with internal policies.
  • Analyse logs to identify and troubleshoot issues effectively.
  • Collaborate with business departments to gather and analyse business requirements for enhancements.
  • Develop and update support processes to enhance efficiency and effectiveness across applications, optimizing existing workflows.
  • In the event of an escalation, please adhere to the established escalation matrix to ensure timely and effective resolution of issues.
  • Acquire knowledge from the team and become a key contributor in fostering a collaborative and supportive work environment while maintaining a customer-oriented attitude that prioritizes putting customers first.
  • What We Offer

    We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

    Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

    Our Global Benefits Also Include

  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday!
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24 / 7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Plus additional local benefits depending on your location
  • Equity In Every Sense Of The Word

    We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.

    We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

    We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.

    (Alter Domus Privacy notice can be reviewed via Alter Domus webpage : https : / / alterdomus.com / privacy-notice / )

    Skills Required

    Servicenow, Application Support, Basic Sql

    Create a job alert for this search

    Application Support Engineer • Hyderabad / Secunderabad, Telangana, India

    Related jobs
    • Promoted
    Application Specialist

    Application Specialist

    Repariosecunderabad, telangana, in
    We are seeking a highly skilled Application Specialist to provide first-call resolution support for hosted eDiscovery applications and infrastructure services. Primary duties include providing clien...Show moreLast updated: 2 days ago
    • Promoted
    Senior Analyst - Application Support [T500-21232]

    Senior Analyst - Application Support [T500-21232]

    H.E. Services IndiaHyderabad, Telangana, India
    Services vibrant tech Center in Hyderabad, you will have the opportunity to contribute to technology innovation for Holman Automotive, a leading American fleet management and automotive services co...Show moreLast updated: 1 day ago
    • Promoted
    Appian Support Engineer

    Appian Support Engineer

    Anlage Infotech (India) Pvt LtdHyderabad
    About the job : Exp : 4+ Years Mode of work : Permanent Remote NP : Immediate Joiners only required <...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Senior Application Support Engineer

    Senior Application Support Engineer

    ConfidentialIndia, Hyderabad / Secunderabad, Telangana
    We are seeking a dedicated and proactive.Senior Application Support Engineer.This role is crucial for ensuring the reliability and performance of our e-commerce platform in the pharmaceutical indus...Show moreLast updated: 14 hours ago
    • Promoted
    Application Support Engineer

    Application Support Engineer

    ConfidentialHyderabad / Secunderabad, Telangana, India
    Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Minimum 3 Year(s) Of Experience Is Required.Summary : As ...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Application Support Specialist

    Senior Application Support Specialist

    H.E. Services IndiaHyderabad, Republic Of India, IN
    Services vibrant tech Center in Hyderabad, you will have the opportunity to contribute to technology innovation for Holman Automotive, a leading American fleet management and automotive services co...Show moreLast updated: 30+ days ago
    • Promoted
    Application Support Analyst

    Application Support Analyst

    HCLTechhyderabad, telangana, in
    Order Management System Specialist Job Description (JD).The OMS Specialist is responsible for the.Order Management System (OMS) and related ERP / logistics platforms. This role acts as a central point...Show moreLast updated: 2 days ago
    • Promoted
    Associate | Senior Application Support Engineer [T500-21028]

    Associate | Senior Application Support Engineer [T500-21028]

    Deutsche BörseHyderabad, Telangana, India
    Headquartered in Frankfurt, Germany, Deutsche Börse Group is a leading international exchange organization and market infrastructure provider. They empower investors, financial institutions, and com...Show moreLast updated: 12 days ago
    • Promoted
    Associate | Senior Application Support Engineer T500-21028

    Associate | Senior Application Support Engineer T500-21028

    Deutsche BörseHyderabad, Republic Of India, IN
    Headquartered in Frankfurt, Germany, Deutsche Börse Group is a leading international exchange organization and market infrastructure provider. They empower investors, financial institutions, and com...Show moreLast updated: 13 days ago
    • Promoted
    Associate | Senior Application Support Engineer

    Associate | Senior Application Support Engineer

    AmgenHyderabad, Republic Of India, IN
    About Deutsche Börse Group : Headquartered in Frankfurt, Germany, Deutsche Börse Group is a leading international exchange organization and market infrastructure provider. They empower investors, fin...Show moreLast updated: 1 day ago
    • Promoted
    Application Support Engineer

    Application Support Engineer

    Sycamore Informatics Inc.Hyderabad, IN
    Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes. Demonstrated excellent verbal and written communication skills.A...Show moreLast updated: 30+ days ago
    • Promoted
    Application Support Engineer - Manufacturing

    Application Support Engineer - Manufacturing

    Thermo Fisher ScientificHyderabad, Telangana, India
    This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly...Show moreLast updated: 6 days ago
    • Promoted
    Application Support Engineer - Laboratories

    Application Support Engineer - Laboratories

    Thermo Fisher ScientificHyderabad, Telangana, India
    This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly...Show moreLast updated: 6 days ago
    • Promoted
    Lead Application Support Engineer

    Lead Application Support Engineer

    ConfidentialHyderabad / Secunderabad, Telangana, India
    Are you ready to make an impact at DTCC.Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development At DTCC, ...Show moreLast updated: 6 days ago
    • Promoted
    • New!
    L3 Application Support Specialist

    L3 Application Support Specialist

    Intellect Design Arena LtdHyderabad, Republic Of India, IN
    L3 Support Engineer – Java & Oracle.Hybrid / WFO (as per shift requirement).Rotational / Regional (covering Australia & Africa time zones). Java-based application support and Oracle backend debuggin...Show moreLast updated: 20 hours ago
    • Promoted
    Application Support Engineer - Laboratories

    Application Support Engineer - Laboratories

    ConfidentialHyderabad / Secunderabad, Telangana, India
    As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to ...Show moreLast updated: 1 day ago
    • Promoted
    Integration Developer / Application Support Engineer (MuleSoft & OIC)

    Integration Developer / Application Support Engineer (MuleSoft & OIC)

    Tech USAHyderabad, IN
    Oracle Integration Cloud (OIC).The ideal candidate will be responsible for designing, developing, and maintaining integrations between cloud and on-premise applications, as well as providing ongoin...Show moreLast updated: 24 days ago
    • Promoted
    Application Support Engineer

    Application Support Engineer

    Stanley David And Associates (SDNA Global)Hyderabad
    Job Description : Application Support : Application Support Engineer Band : : the Role : ...Show moreLast updated: 30+ days ago