Senior Application Support Engineer

ConfidentialIndia, Hyderabad / Secunderabad, Telangana

17 hours ago

Job description

We are seeking a dedicated and proactive Senior Application Support Engineer to join our team. This role is crucial for ensuring the reliability and performance of our e-commerce platform in the pharmaceutical industry, meeting service level agreements and maintaining seamless application operations within a distributed environment.

Responsibilities

Keep business-critical applications operational in line with service level agreements
Proactively lead actions toward resolving issues and ensuring final solutions are implemented
Conduct Application Support maintenance to meet application availability requirements
Foster and maintain effective communication and strong relationships with the customer
Analyze incoming requests and issues to determine optimal solutions and actions
Collaborate effectively across various technology services to troubleshoot and resolve incidents
Adapt to evolving priorities and ensure timely responses to changing requirements

Requirements

5-10 years of IT experience, with at least 5 years working in an application support or production support environment

Background in Linux systems with proficiency in Bash scripts and familiarity with Automation using Bash / Shell scripting

Knowledge of writing SQL queries for application maintenance and application troubleshooting

Capability to understand and navigate complex and changing technical solutions

Strong analytical skills with the ability to handle issues effectively and prioritize tasks

High level of self-motivation, drive, and resilience with a commitment to professional excellence

Flexibility to reschedule tasks or adapt to changes in dynamic environments

Competency in working collaboratively across teams and technical domains

Strong communication skills in English (B2 level or higher), both written and verbal, with the ability to interact at all organizational levels

Skills Required

Sql Queries

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Application Support Engineer • India, Hyderabad / Secunderabad, Telangana